New R.A Jones Service Tiers: support at every stage
At R.A Jones, we know that meeting production goals depends on skilled maintenance, fast support, and the right service strategy at the right time.
That is why we have redefined our service contract approach with three Service Tiers designed to support customers at every stage of their maintenance journey. Whether you are looking to stabilize operations, strengthen preventive practices, or build a full performance partnership.
R.A Jones offers a solution that fits your needs.
More than a service offering, this approach is designed to maximize output by blending our expertise with your team’s knowledge, practices, and daily experience. The result is greater uptime, stronger performance, and more value for your business.
Three tiers, one goal: peak performance
Each R.A Jones Service Tier includes a structured set of maintenance and improvement activities designed to enhance reliability and maximize operational efficiency.
Each bundle also builds on the previous one, giving customers the flexibility to choose the right balance of autonomy, support, and full-service care.
Thanks to R.A Jones’ extensive experience across industries, our service approach also brings the added value of benchmarking. By applying selected best practices from the field, we help customers optimize maintenance strategies to increase production throughput and extend equipment life.
Performance Start
Featuring Corrective and Inspection Care bundles for machines without a structured maintenance program in place. It helps move operations from reactive toward proactive. This tier includes a complete machine health check, audits, wear parts replacement, e-Training, remote support, and emergency on-site service. It creates a strong foundation for a long-term service strategy by stabilizing operations, reducing unexpected failures, improving predictability, and restoring performance to consistent levels.
Performance Sustain
Includes Preventive and Predictive Care bundles for customers who already perform basic maintenance and want to take performance further. In addition to everything included in Performance Start, this tier introduces ongoing condition monitoring, predictive insights, an optional dedicated Maintenance Manager, and expanded inspection services. It helps increase uptime, improve return on investment, simplify administration, and turn routine support into proactive performance management.
With insight gained from supporting a wide range of applications, we’re able to identify proven maintenance practices and performance opportunities that help customers strengthen day-to-day operations and improve overall efficiency.
Performance Increase
A full-service contract built for customers who want to maximize uptime, efficiency, and long-term value. Along with everything included in the first two tiers, Performance Increase bundles add inventory management, AI-driven anomaly detection and resolution, machine performance analysis, upgrades and rebuild services, and a dedicated Adaptive Maintenance Manager. This tier transforms service into a true performance partnership, helping ensure maximum output, better cost predictability, and continuous improvement.
At this level, benchmarking becomes an even more powerful advantage. By combining machine data with field experience to determine best practices, R.A Jones helps customers unlock their highest level of machine performance.
With every R.A Jones Service Tier, you gain:
- Priority access to certified technicians, spare parts, and planning slots.
- Predictable scheduling and consolidated invoicing for greater cost transparency.
- Integrated digital tools from software backups to IoT-based condition monitoring for better control and responsiveness.
- Continuous improvement through data insights, training, and proactive maintenance strategies.
- Access to benchmarking insights and best field-proven practices drawn from R.A Jones’ experience across multiple market segments.
Full support, every step of the way
Choosing an R.A Jones Service Tier means partnering with a team committed to reliability, performance, and long-term customer value. Our new structured service bundles help customers move beyond reactive maintenance and toward sustained optimization.
By combining R.A Jones expertise with your team’s operational knowledge and enriching that partnership with innovative approaches, we help maximize output, protect your investment, and support more stable, efficient production.
Whether you operate a single machine or a full production line, you can count on R.A Jones for measurable results backed by a global network of experts who know your equipment inside out.
Ready to take the next step?
Reach out today to discover which Service Tier best fits your production goals.