New R.A Jones Service Contracts: support at any stage

Here at R.A Jones, we know that reliability is everything in the world of packaging. Every operation depends on skilled maintenance and fast support to meet production needs.

That’s why we’ve redefined our approach to prepaid service with a new program of four unique Service Contracts, designed to give customers higher control over machine maintenance and investment from initial stabilization to full performance partnership.

Four contracts, one goal: peak performance 

Each R.A Jones Service Contract includes a comprehensive set of maintenance and improvement activities that enhance performance and extend machine life.

Each contract level also builds on the previous one, giving you the freedom to choose the right balance between autonomy, support, and full-service care.  

Condition Care 

For machines with little or no structured maintenance. This contract takes your maintenance from reactive to proactive. It provides a complete health check with audits, wear parts replacement, and software backups: the foundation for a long-term service strategy.  Condition Care stabilizes operations to prevent sudden failures, improve predictability, and restore performance to optimal levels.

Essential Care

For customers who perform basic maintenance and are seeking further improvement. In addition to everything included in Condition Care, this plan adds remote technical support, training sessions, and additional preventive maintenance. It builds operator competence, increases uptime, and simplifies administration with one structured agreement and predictable costs.

Superior Care

For manufacturers aiming to boost efficiency and minimize downtime.  Along with everything included in the two contracts above, Superior Care integrates corrective maintenance, documentation updates, preventive kits, and a dedicated service coordinator, turning routine support into proactive performance management. It also includes advanced digital services such as webshop integration, remote FAT/onboarding portals, and optional IoT-based monitoring.

Optimal Care 

The full-service contract for maximum uptime and reliability. This contract includes every element of Superior Care plus consignment stock, embedded technicians, safety stock, unplanned break-fix support, and real-time machine monitoring.  Optimal Care transforms service into a performance partnership that ensures maximum output, cost predictability, and continuous improvement. 

With all R.A Jones Service Contracts, you gain:

• Priority access to certified technicians, spare parts, and planning slots.
• Predictable scheduling and consolidated invoicing for full cost transparency.
• Integrated digital tools from software backups to IoT condition monitoring that enhance control and responsiveness.
• Continuous improvement through data insights, training, and proactive maintenance strategies. 

Full support, every step of the way 

Choosing an R.A Jones Service Contract means partnering with a team committed to reliability and long-term performance. Our new structured approach helps customers move from reactive maintenance to long-term optimization. The result is higher uptime, optimized ROI, and a more stable production flow that’s supported by a global network of R.A Jones experts who know your machines inside out. 
Whether you manage a single machine or an entire line, R.A Jones helps protect your investment through reliability, expertise, and measurable results.

Ready to take the next step? 
Reach out today and discover which Service Contract best fits your production goals.