Remote Assistance for Packaing Equipment

We Are Offering Free & Discounted Remote Assistance to Customers Through April 30th

How Remote Assistance Can Help Your Organization Right Now
Manufacturing goods needed for survival are essential now more than ever. From bleach wipes to packaged foods, these resources are especially important tools, and they are being depleted from stores in droves. It is our responsibility to replenish these goods as quickly and efficiently as possible. As we continue to actively monitor the ongoing COVID-19 crisis, we want to ensure our customers are aware of the measures we are taking to safely continue operations. The health and security of our employees, customers, and the general public are our primary concerns, and therefore, we must remain vigilant.

To do our part, we are working to minimize the potential impact on our customers’ business and working toward solutions that keep production lines moving and all personnel safe in the process. We are reducing personnel and travel to and from manufacturing sites to essential staff only, however, when a production line goes down, time is of the essence. To mitigate this response, we are leaning on our remote assistance program now more than ever to provide no contact solutions where the situation allows. In an effort to support our customers during this difficult time, we are offering one free hour and discounted consecutive hours of remote assistance to all of our customers. This offer will run through April and is available to new and existing remote assistance users.

If you would like to inquire about Remote Assistance now, email us at or scroll down to the bottom of the page and complete and submit the form. If you would like to learn more about how it works, watch the video below and then continue reading.

How does it work?
Remote assistance allows our technicians to video chat with your operators to troubleshoot equipment from anywhere. Using a smartphone, tablet, laptop, or wearable tech, our technicians can assess equipment without needing to be on-site. Not only are we able to guide the operator virtually, but with remote assistance's file-sharing capabilities, remote PLC interfaces, and augmented reality technology, we can identify, devise, and resolve issues quickly, and, most importantly, without personal contact.

Accessing remote assistance is simple and straightforward. Once a manufacturing operator experiences an issue with a piece of equipment, they will send a remote assistance request to our customer service department, including the machine type and serial number, if available. Once remote assistance has been determined applicable, the operator will receive a link to activate a live connection with one of our 40+ remote service technicians. Using a smartphone, tablet, laptop, or wearable tech, together, we will troubleshoot the problem. What happens next is dependent in large part on the severity of the issue, however, our technicians usually determine the source of the problem within an hour. If the problem cannot be addressed remotely, we will dispatch a service technician if requested.

If your case does, in fact, require a personal onsite visit, remote assistance will have still provided vital information to our team, allowing us to resolve the issue quickly due to its previous diagnosis. Once our technician is onsite, they will take extended measures to minimize risk and exposure to other employees, as instructed by federal and local government agencies.

Additional Benefits
Additional benefits of remote assistance include cost saving and broader learning opportunities. Not only can remote assistance protect individuals at this time, but it can always be used as a resource to protect budgets and empower teams. Manufacturers begin losing revenue the moment a production line goes down, which jeopardizes contracts and threatens the viability of the entire procedure. The swift response afforded by remote assistance is essential to keeping operations on track.

What’s next?
We have organized ourselves to maintain operations at the highest possible level of effectiveness following the local governmental indications, for the health and safety of our employees and the community. We are monitoring governmental safety mandates daily, reviewing our crisis unit's recommendations, and introducing extended measures to minimize risk. Our remote service technicians are ready to help during this difficult time to keep customer operations running smoothly so that consumers can receive the goods they need now. To our customers who have not yet applied for remote assistance, now is the time. This is a very fluid situation, and we expect it to continue to evolve in the coming days and weeks. However, utilizing our remote assistance technology is one way you can aid us in keeping our customers, employees, and the general public safe, now.

Are you interested in finding out more about remote assistance and how it can help you keep your company moving? Please click the button below and complete/submit the form, or send us a detailed email to, and one of our remote assistance representatives will be in touch as soon as possible. For all additional questions, we ask you please reach out to your account representative.

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