customer service

Performance Start

PERFORMANCE START
PERFORMANCE SUSTAIN
PERFORMANCE INCREASE

Training & Documentation

Help operators and maintenance teams get the most from their equipment through training, technical documentation, and practical guidance. Available services include:

Documentation
Including validation and qualification documents in hard copy as well as all drawings and design specifications from the time the machine was delivered. This is crucial to be able to offer upgrade kits for your machine even if it has been installed and in operation for decades.
Training
In person as well as e-training options
On-the-job technical coaching
 
Guided Procedures
 

Chub Machine Training

R.A Jones offers specialized chub machine training at our Davenport, Iowa facility. Maintenance technicians can receive hands-on experience designed to improve skills, confidence, and operational efficiency.

The program is designed to enhance knowledge of assembly, disassembly, rebuilds, and troubleshooting of chub machine clipping heads over 2-3 days.

Benefits include:

  • Training delivered by in-house industry experts familiar with chub equipment in a distraction-free environment
  • Practical experience gained through a specially made chub machine clipping head and lower gearbox training model
  • Increased Overall Equipment Effectiveness thanks to well-trained technicians 
Chub Training

Parts & Materials

Maintain equipment performance and support production continuity through genuine spare parts and repair services. Norden offers:

Spare parts
Our Customer Service Hub provides everything from original spare parts conveniently available through out Webshop to complete system upgrades. Using original R.A Jones spare parts is recommended to ensure optimal machine performance and faster service.
Contact us Monday – Friday 8:00am-5pm (EST)
Repair solutions
Designed to ensure equipment reliability and efficient operation throughout its lifecycle.
Stock Optimization
Large spare parts inventory helps proactively ensure critical parts are available when needed. This helps reduce stockouts and keep your machines running reliably.

Start up

R.A Jones service specialists support equipment start-up and operational ramp-up to help productions reach optimal performance levels quickly and efficiently.

Production Assistance
Accelerate the transition from installation to operation with expert production assistance.

 

 

Coesia Webshop

Start up

Accelerate the transition from installation to productive operation with expert production assistance services. R.A Jones supports equipment start-up and operational ramp-up to help operators and machines reach expected performance levels quickly and efficiently.

Click here to access the portal

Learn more about training, parts and production assistance.

Contact us

Learn more about training, parts and production assistance.

Contact us
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Learn more about training, parts and production assistance.

Contact us to learn more.