CMS Customer Service Hub

North American Customer Service Hub

Offering full support, every step of the way.

R.A Jones Service Bundles

Service Bundles

Choosing an R.A Jones Service Bundle means partnering with a team committed to reliability and long-term performance. Our new structured approach helps customers move from reactive maintenance to long-term optimization. The result is higher uptime, optimized ROI, and a more stable production flow that’s supported by a global network of R.A Jones experts who know your machines inside out. 

Coesia WebShop 3.0: on-line Spare Parts ordering

Meet the new Coesia Webshop.  Our latest version is designed around an enhanced user experience with smooth, intuitive navigation. A refreshed layout, photo catalogue, and flexible search options—including list upload—helps you find and order the right spare parts faster, in just a few clicks.

R.A Jones Webshop
R.A Jones equipment modifications

Modernizations & Upgrades

When you invest in a machine from R.A Jones, our commitment to your success doesn’t end at installation. We believe in building lifelong partnerships and supporting you throughout your equipment’s entire lifecycle.  These services are designed to help you adapt, optimize, and future-proof your production so you can reap maximum ROI from the machine you already own. 

Our Modernization and Upgrade capabilities include:

  • Format modifications: Adapt your equipment for new package styles, sizes, SKUs, or materials with faster, more repeatable changeovers.]
  • Automation upgrades: Boost throughput and efficiency with labor-enhancing and operator-friendly automation that supports lean manufacturing goals.
  • Electronic and control system updates: Make sure you have the latest control technologies for improved usability and performance.
  • Rebuilds: Extend machine life by restoring older machines to like-new conditions or retrofitting them for new purposes.
  • Safety Enhancements: Integrate advanced safety features to protect your team and stay ahead of regulatory standards.
     

Machine Audits: keep your operation at peak performance

Keep your packaging equipment running at peak performance with R.A Jones audits. Our highly trained technicians visit your facility to perform a thorough inspection and deliver a comprehensive machine condition report with clear, customized maintenance recommendations. Build an ongoing audit routine to extend machine life, maximize uptime, and protect your ROI.

Key Benefits

  • Scheduling flexibility to minimize disruption to production.
  • Audits performed by technicians familiar with R.A Jones equipment who provide an actionable machine condition report.
  • Customized recommendations to maximize efficiency and extend machine life.
  • Improved uptime and throughput with proactive maintenance insights.
  • Spare-parts inventory guidance to reduce unplanned downtime.

 

Interested in more information about our service capabilities?

Coesia Customer Service Hub: Offering service and support for ACMA, Citus Kalix, MGS, Norden, Volpak and R.A Jones.

Interested in more information about our service capabilities?